Course: Customer Service
HOW CAN GLP HELP YOU ACCELERATE YOUR CAREER IN CUSTOMER SERVICE?
Our program is designed to equip you with the skills and knowledge necessary to excel in customer-centric roles.
How would GLP Help?
We provide comprehensive training on customer service principles, best practices, and techniques to help you deliver exceptional customer experiences.
Develop essential soft skills like effective communication, empathy, conflict resolution, and time management, making you a sought-after customer service professional.
Access experienced customer service experts who will guide you throughout the course, offering valuable insights and career guidance.
GLP assists you in preparing for the job market, including resume building, interview coaching, and job search strategies tailored to customer service roles.
We have partnerships with companies actively recruiting customer service professionals, increasing your chances of securing a job after the program.
Engage in real-world projects and case studies that simulate customer service scenarios, giving you hands-on experience in problem-solving.
Our mission is simple: equip you with both technical and soft skills demanded by top hiring companies in the customer service field.
But here’s the twist—our secret sauce lies in offering unparalleled access to mentors and coaches. We’re not just another learning platform; we’re your launchpad to employability in customer service.
Q1
Introduction to customer service fundamentals
- Customer Service Basics: Understanding customer service principles and best practices.
- Soft Skill Introduction: Initial training in soft skills like effective communication and empathy.
- Assessment: Evaluation of your current customer service knowledge and career goals.
Q2
Advanced customer service skills and soft skill development
- Advanced Skills: Dive deeper into advanced customer service techniques and strategies.
- Soft Skill Refinement: Further development of soft skills, including conflict resolution and time management.
- Mentorship: Begin mentorship sessions with experienced customer service professionals.
Q2
Advanced customer service skills and soft skill development
- Advanced Skills: Dive deeper into advanced customer service techniques and strategies.
- Soft Skill Refinement: Further development of soft skills, including conflict resolution and time management.
- Mentorship: Begin mentorship sessions with experienced customer service professionals.
Q3
Leadership and conflict resolution training
- Leadership in Customer Service: Training in leadership roles within customer service teams.
- Conflict Resolution: In-depth training on handling customer disputes and conflicts.
- Project-Based Learning: Apply your customer service skills in real-world scenarios.
Q4
Emerging trends in customer service and final projects
- Emerging Trends: Exploration of emerging trends and technologies in customer service.
- Final Projects: Engage in practical projects that demonstrate your customer service proficiency.
- Career Support: Resume building, interview coaching, and job search strategies for customer service roles.
Q4
Emerging trends in customer service and final projects
- Emerging Trends: Exploration of emerging trends and technologies in customer service.
- Final Projects: Engage in practical projects that demonstrate your customer service proficiency.
- Career Support: Resume building, interview coaching, and job search strategies for customer service roles.
Are You Ready to Transform Your Career? Join GLP and Elevate Your Career Today!
Apply to Graduate Learning Program today